This Refund Policy applies to all purchases made from Dhairya Cosmetic through the Glowcor website (glowcor.in).

1. Eligibility
You may request a refund if:
- the product received is damaged, defective or incorrect; or
- the order was cancelled as per our Order Cancellation Policy before dispatch.

2. Hygiene products
For health and hygiene reasons, opened, used, or unsealed cosmetics, skincare and similar products cannot be returned or refunded, unless they are defective on arrival.

3. Unused products
Unopened products in original, unused, saleable packaging may be considered for return within 7 days of delivery, subject to inspection and approval by Dhairya Cosmetic.

4. How to request a refund
Email hello@glowcor.com with your order number, photos of the product/packaging (if damaged or wrong item), and the reason for the request. Our team will review and confirm next steps.

5. Refund process
Once a refund is approved, the amount will be credited to the original payment method within 7–10 working days, depending on your bank or payment partner. Shipping charges are refundable only if the return is due to our error (wrong, damaged or defective item).

6. Non-refundable cases
Refunds will not be issued for change of mind after dispatch of sealed hygiene products, delays caused by the courier after handover, or products used, damaged by the customer, or returned without original packaging.

7. Contact
For refund help, contact Dhairya Cosmetic at hello@glowcor.com.